Does this work with the Zendesk desktop app?

DeviceRec is optimized for the web version of Zendesk. For best results, open Zendesk in your Chrome browser to use features like Smart Zoom.

How to Record Zendesk

Record support ticket resolutions. Build a knowledge base for agents. Capture every detail with 4K resolution and Smart Zoom.

Add the free DeviceRec extension from Chrome Web Store. No account needed.

Open Zendesk in your Chrome browser (or web version). DeviceRec grabs the video directly from the tab for highest quality.

Click the DeviceRec icon. Enable "Smart Zoom" to automatically follow your cursor actions in Zendesk.

Perform your tasks in Zendesk. DeviceRec captures it all.

Click Stop when done. Recording saves to Downloads instantly.

💡 Pro Tip: DeviceRec's "Smart Zoom" is perfect for Zendesk. It automatically zooms in on menus and buttons when you click.

Show agents exactly how to handle specific ticket types and use macros.

Yes! DeviceRec is a browser extension that records Zendesk directly in Chrome. No heavy desktop software (like OBS) required.

Yes, 100% private. DeviceRec processes and saves the video locally on your device. Your Zendesk data is never uploaded to our servers.

Free to use. No account required. Your recordings stay on your device.